Privacy Policy

Effective Date: 13 March 2026

1. Our Commitment to Privacy

At Lock Alarm, we value your privacy as much as your security. We are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, and protect your data when you shop with us.

2. Information We Collect

To fulfill your orders, we collect the following information:

  • Contact Details: Your name, email address, and phone number.

  • Delivery Details: Your shipping and billing addresses, and any specific delivery instructions you provide.

  • Device Information: Your IP address and browser type (collected via cookies) to improve your shopping experience.

3. Payment Security (Stripe)

Your payment is processed by Stripe, a world-leading secure payment gateway.

  • Lock Alarm does not see or store your credit card or debit card numbers.

  • Stripe uses encrypted technology to ensure your transaction is safe. You can view Stripe’s privacy policy on their official website.

4. How We Use Your Information

We use your data strictly for:

  • Order Fulfillment: Processing payments and shipping your security products.

  • Communication: Sending order confirmations, tracking updates, or responding to your inquiries.

  • Risk Prevention: Screening orders for potential fraud or unauthorized activity.

5. Third-Party Service Providers

We only share your data with the minimum number of providers required to run our shop:

  • WooCommerce: Our website platform.

  • Stripe: To securely process your payments.

  • Delivery Partners: NZ-based couriers to get your products to your door.

6. Protecting Your Delivery Data

Because you may provide specific instructions for access to your property (e.g., gate codes), we treat this information as highly confidential. These details are only shared with our delivery partners for the sole purpose of completing your delivery.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate information.

  • Control: Unsubscribe from any marketing emails at any time.

To exercise these rights, please contact us at sales@lockalarm.co.nz.

8. Cookies

We use “cookies” to keep track of items in your shopping cart and to recognize you when you return. You can disable cookies in your browser, but this may cause the website to function incorrectly.

9. Contact Us

For any privacy-related questions, please contact: Lock Alarm Email:sales@lockalarm.co.nz Location: Albany, Auckland, New Zealand